For the future of smart retail, the industry predicts that “experience, innovation, action and speed” will be the important elements that dominate the retail trend, especially experience and innovation, which will be an important role in the communication between the retail field and the consumer.

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For consumers, the ability to obtain more direct, efficient and customized customer service is a new part of the retail brand, which cannot be ignored. Through the new technology of chat robots and artificial intelligence, the development of a customer service robot with artificial intelligence will be the right assistant for the business.